Galaxy Dashboard (UI) is failing

Incident Report for Meteor Cloud

Resolved

We've updated the way we make the calls so now this new root certificate is now not causing the requests to fail anymore.

We have reviewed all the others apps and they are working correctly.

Customer's apps were not affected at all by this problem.

Sorry for the trouble.

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Update (01:24 PM EDT): Some users of your app could experience issues with certificate errors but this is not directly related to our problem in Galaxy UI.

Old browsers are not going to be compatible with the newest Let's Encrypt Root Certificate (https://letsencrypt.org/docs/dst-root-ca-x3-expiration-september-2021/) and Galaxy uses Let's Encrypt to generate certificates automatically.

If you really need to support old browsers you need to use a different certificate than Let's Encrypt and upload your custom certificate in your app settings on Galaxy

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Update (5:31 PM EDT): Issues related to Expired Certificates are explained here https://docs.meteor.com/expired-certificate.html (They don't have a direct relationship with this problem in specific but maybe a few people will check this page anyway).

Posted Sep 30, 2021 - 12:04 EDT

Update

Galaxy UI is operating normally again.

Now we are applying the same fix for the API.

Posted Sep 30, 2021 - 11:27 EDT

Identified

We've identified the problem.

The lib that we are using is failing to make HTTP requests after this upgrade from Let's Encrypt https://letsencrypt.org/docs/dst-root-ca-x3-expiration-september-2021/

We are working in a solution.

Posted Sep 30, 2021 - 10:50 EDT

Investigating

Galaxy communication with accounts is failing, we are investigating the issue.

Client apps are not affected, this issue is between Galaxy Dashboard UI and our authentication system.

If you need to apply changes to your app please request the change to support@meteor.com and we can apply for you.

Posted Sep 30, 2021 - 10:20 EDT

This incident affected: Galaxy management interface.